Due to high demand, orders may take a little longer than usual.

You can check the status of your order by clicking here: 

ORDER TRACKING

You have two options:

• Use the same email address at the time of purchase and your shipping postal code.
• The tracking number, if you have it. Please note: this is the carrier's tracking number, not your order number.

If you need information about shipping times, you can find it here.

For further assistance, feel free to reach out to us at infos@timelesstools.fr.

Requesting a cancellation is not possible. By completing your purchase, you agree to our terms of use.

Also, once you have placed your order and been charged, we cannot modify the components.

Note: Return shipping costs are to be covered by the customer.

Have you made a mistake with the address? Then don’t worry! 🤝

You have 10 minutes after the purchase. 

After these minutes, if you want to change the address, you must wait until you receive the tracking number, and then you can contact the shipping agency and change it. In addition, you can choose to have your order delivered to a parcel shop.

If you haven't received your order confirmation email, please note that sometimes it may be automatically linked to the email associated with your default payment method.

You have 10 minutes to change your email after completing the purchase. After that, please check your spam folder.

If you still can't find it, you can reach out to the team for assistance here: infos@timelesstools.fr, and we’ll locate it.  If it’s necessary, we can update the email and resend the order information. To locate your order, we'll just need your full name, shipping address, and purchase date.

If you want to make sure that you receive our emails on future occasions, please add us to the desired mailing list and make sure that the e-mail you used for your purchase is the correct one.

There are two main reasons why you may not have received your order:

1. Incorrect address: We recommend double-checking that the shipping address you provided is correct. If it isn't, the shipping carrier will usually contact you directly in case of a delivery issue. You can also reach out to them directly via phone or their official website to manage any updates. Meanwhile, we'll send you real-time email updates about the status of your order. 
2. Filed deliveries: Both GLS and UPS will attempt to deliver the package up to two times. If delivery is unsuccessful, they may leave your package at a nearby Parcel Shop, where you'll need to pick it up.

If the order cannot be delivered and is being returned to the sender, you will receive an email with instructions to process the refund. We're sorry, but we're unable to resend the same order once it has been returned.

You can check your order status here:

ORDER STATUS

If you still need help, feel free to reach out to us at infos@timelesstools.fr. We're happy to assist you.

⏳Please note: during peak periods such as Black Friday, Christmas, or Private Sales, shipping may take longer than usual.

International standard delivery:

• Europe: Estimated delivery time is 3 - 6 business days.
• Rest of the world: Estimated delivery time is 6 - 10 business days.

Shipping costs are calculated automatically based on your destination during checkout. 

• Free shipping on orders over $60!

Customs fees:

If your order is addressed to a country outside the European Union, it may be subject to import duties, taxes, or other fees depending on local regulations. 

Nude Project takes care of the shipment, but not of the possible local expenses. The will be the responsibility of the buyer. 

Important Information about taxes:

We offer two shipping options so you can choose the one that best suits your needs:

• DDP (Delivered Duty Paid) – All shipping costs, duties, and taxes are included in the final price. Nude Project covers everything, so you won’t have to pay any additional charges, avoiding any unexpected costs.
• DAP (Delivered At Place) – The shipping cost is included, but duties and taxes are not covered. When your order arrives in your country, local customs may apply additional charges that you will need to pay.

⚠️ Important: If you select DAP, Nude Project is not responsible for any additional charges, delays, or customs holds. It is your responsibility to cover any extra costs required for the release of your package.

Mexico: has a limit of 10 items per order; orders exceeding 10 items may not be delivered.

U.S., Hong Kong and Singapore: All shipments are made on a DDP basis. (Delivered Duty Paid)

Countries we don't ship

Belarus, Guatemala, Indonesia, Kazakhstan, Kuwait, Lebanon, Mauritius, Moldova, Nigeria, French Polynesia, Serbia, South Africa, Ukraine and Israel.

For customs reasons or periods of high demand, the order may also be delayed. Remember that you can check the status of your order here.  If you have any questions or problems with your order, please provide us with your name and order number.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at infos@timelesstools.fr. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at infos@timelesstools.fr.

At TT Studio, we do our best to ensure all our garments arrive in perfect condition. However, even for us, it's hard to keep everything 100% under control.

But don’t worry! If you’ve received a damaged item or there’s a similar issue, you can report it at infos@timelesstools.fr. You must attach clear images so we can carry out a proper quality check.

👉 This process only applies to online orders.

• If you choose a return: the shipping costs will be refunded after a quick review process. The item must be sent and received at our warehouse. This can take a few days, but rest assured — you'll receive a full refund in these cases.
• If you choose an exchange: the costs must be paid upfront in order to generate the new order. This step is necessary to begin preparing your replacement, but don’t worry — we’ll refund those costs as soon as the original item is sent back and received at our warehouse.

All items we sell are guaranteed against manufacturing defects.